Warranty Conditions
Dear Customer,
Thank you for placing your confidence in ELIET. We are convinced that the appliance you have chosen will fulfil your needs and expectations over the coming years. ELIET is committed to guaranteeing the good performance of its products.
Warranty period
24 months
from date of delivery (invoice date)
The warranty period expires after two years of private use.
12 months or 100 hours
whichever comes first
The warranty period expires after twelve months or 100 running hours of rental use, whichever is reached first.
12 months or 100 hours
whichever is reached first
The warranty period expires after twelve months or 100 running hours in semi-professional or professional use, whichever is reached first.
For all use categories, the warranty period starts the day the dealer delivers the machine to the customer (date of invoice).
What Is Not Covered?
Wearing parts like knives, bearings, belts, chains, cogwheels, tires, lamps, fuses, etc. are not covered by the warranty.
When the defect is shown to be caused by improper handling, improper use, negligence or consequential damage that occurs as a result of external influences (fall, broken stones, foreign object, accident).
When the defect is shown to be caused by a lack of periodic maintenance or cleaning of the machine in accordance with the prescribed periodic maintenance.
If it turns out that the defect was caused by acting against the instructions or advice of the user manual.
When the defect occurs after a repair by an unofficial ELIET dealer or a repair using parts that are not original ELIET parts.
When the defect is shown to be due to the unauthorized modification of the machine’s original construction.
When the defect occurs after use of the machine contravening the instructions for use in the manual.
When the warranty procedure is not followed or after the end of the warranty term.
For all problems relating to the motor, please contact an authorized service centre of the engine manufacturer.
How to File a Warranty Claim
On the date of purchase, the customer should register his/her purchase online by completing the registration card at www.eliet.eu.
In the event of a defect becoming apparent, the customer shall have this verified by the authorized ELIET dealer. If the dealer feels that there is a factory defect, the dealer may invoke the warranty, under the terms specified.
Every warranty application must be accompanied by a fully completed official application form. Copies of this warranty application are available to dealers at ELIET or even at an importer/agent.
The dealer then orders the parts needed to perform the repairs. Next, the dealer faxes the order form together with the completed warranty form.
The warranty form should be stapled to the purchase invoice and mailed to ELIET or an importer/agent of ELIET.
ELIET will send the parts ordered to the dealer under the regular delivery and payment conditions.
The defective part will be examined by the technical department first prior to approving or rejecting the warranty. ELIET reserve the right to solely decide whether or not the customer has complied with the conditions for the validity of this warranty, i.e. 1 year or 2 years. Faulty components shall become the property of ELIET.
When a warranty claim is found to be valid, ELIET will credit the warranty parts. Customers shall never be entitled to apply for a refund of labour costs.
In case of damage caused by transport
- All goods are supplied ex factory. Transport risks are borne by the customer. It follows, that ELIET highly recommend to check the goods for damage on arrival.
- Any damage found should be stated on the delivery form before signing. Make sure the driver of the haulage company puts his signature next to the damage on your copy.
- In the absence of a written and signed declaration on the delivery form, the insurance of the haulage company will not accept any liability.
- Damages can be claimed from the hauler using a copy of the delivery form and a covering letter stating your complaint.
- The damaged machine should be kept in its original condition until the hauler’s insurer has performed any examination.